Princess Pastry

At Princess Pastry, every bake begins with a passion born from family, love, and tradition. My journey into baking started after being inspired by a close family member who shared not only recipes but also the joy of creating delicious, wholesome pastries from scratch. What began as a hobby soon became a true passion. Over the years, I have enjoyed baking for family, friends, schoolmates, and members of my community. Their encouragement, appreciation, and constant requests for more inspired me to turn my passion into something I could share with many others. Today, Princess Pastry is dedicated to creating homemade pastries that are wholesome, light, and nourishing. Every product is handcrafted with carefully selected ingredients, attention to detail, and a genuine love for baking. Whether you're celebrating a special occasion or simply treating yourself, my hope is that every bite brings comfort, joy, and the feeling of home. Princess Pastry Baked with Passion & Care Wholesome, Light & Nourishing.

Princess Pastry Online Shop Policy Welcome Thank you for choosing Princess Pastry. We are committed to providing wholesome, freshly baked pastries prepared with passion, care, and high-quality ingredients. By placing an order through our online shop, you agree to the following terms and conditions. ________________________________________ 1. Placing an Order • Customers may place orders through the Princess Pastry online shop at any time. • All orders are subject to acceptance and product availability. • Once an order has been confirmed, customers will receive an order confirmation via email. • Princess Pastry reserves the right to decline or cancel any order in exceptional circumstances, including product unavailability or suspected fraudulent activity. ________________________________________ 2. Order Processing & Delivery • All products are freshly prepared upon receipt of your order. • Orders are shipped throughout Germany. • Estimated delivery time is 3 to 5 working days from the date of order confirmation. • Delivery times are estimates and may occasionally vary due to courier services, public holidays, or unforeseen circumstances. • Princess Pastry is not liable for delays caused by third-party delivery providers. ________________________________________ 3. Shipping Charges • Shipping costs are the responsibility of the customer. • Applicable shipping fees are calculated and displayed during checkout before payment is completed. • Free standard shipping is available on all orders with a total purchase value of €50.00 or more (after any discounts have been applied). • Orders below €50.00 will be subject to the applicable shipping charges displayed at checkout. • Princess Pastry reserves the right to modify shipping rates and promotional free shipping thresholds at any time. Any such changes will not affect orders that have already been confirmed. ________________________________________ 4. Packaging Commitment Princess Pastry is committed to ensuring that every order is packaged: • Hygienically and in accordance with food safety standards. • Securely to preserve freshness and product quality during transportation. • Using reliable packaging materials suitable for food products. • With the utmost care to ensure products arrive in excellent condition. ________________________________________ 5. Returns & Refunds Due to the perishable nature of baked goods: • Opened packages or products cannot be returned or refunded. • Products that have been opened, consumed, or tampered with are not eligible for return under any circumstances. If a return is exceptionally approved by Princess Pastry (for example, due to an incorrect shipment), the following conditions apply: • The products must remain unopened and returned with 48 hrs. • The products must be returned in their original packaging. • The products must be returned in good, saleable condition. Returns that arrive damaged due to improper handling or packaging by the customer may result in: • Full or partial refusal of the refund; or • Charges to the customer for any loss or damage incurred. ________________________________________ 6. Damaged or Incorrect Orders If your order arrives damaged during transportation or you receive the wrong product, please contact Princess Pastry within 24 hours of delivery. To assist with your claim, please provide: • Your order number. • Clear photographs of the package and products. • A brief description of the issue. Each claim will be reviewed individually to determine the appropriate resolution. ________________________________________ 7. Customer Responsibility Customers are responsible for: • Providing accurate delivery information. • Ensuring someone is available to receive the delivery where necessary. • Storing products according to any storage instructions provided after delivery. Princess Pastry cannot be held responsible for deterioration resulting from improper storage after delivery. ________________________________________ 8. Quality Guarantee At Princess Pastry, we take pride in every pastry we create. We carefully select quality ingredients and bake every product with passion and attention to detail. Our goal is to deliver wholesome, light, and nourishing pastries that exceed our customers’ expectations. ________________________________________ 9. Contact Us For any questions regarding your order, delivery, or this policy, please contact our Customer Service team through the contact details provided on our website. ________________________________________ Princess Pastry Baked with Passion & Care “Wholesome, Light & Nourishing.”